Certification

ENVIRONMENTAL SERVICES FRONTLINE PROGRAM

Learn The Importance of Healthcare Cleaning

Online Training for Healthcare & Long Term Care Frontline Workers.

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Enviroment Services Frontline Program (EVS): CHESA

This program was developed by Members in Southern Ontario to address the increased need to provide education for Front Line Workers in Healthcare Facilities. 

The course addresses all aspects of the healthcare cleaning profession, in particular, the importance of proper techniques and practices to reduce the risk of infection. The course includes recommendations by the Provincial Infection Control Advisory Committee (PIDAC) pertaining to the Best Practice Cleaning Document for Environmental Cleaning.

The Course addresses all aspects of the Healthcare cleaning profession. Upon completion, Students will have a clear understanding of the importance of their role in the Healthcare cleaning environment. Please note that course registration is non-refundable.

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Time Commitment

Students can successfully progress through the program and complete it within the allotted time frame of six months. With the program being self-paced, there is no mandatory timeline for completing the deliverables.

We would estimate that 4-5 hours of study per week would be required. Please allow mentors a two week turnaround to grade your assignments, but you may still proceed to the next module.

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Mentorless &
Mentor Supported Options

The Canadian Healthcare Housekeepers’ Association Inc. (OHHA) was formed in 1957. Our members are dedicated to the advancement of healthcare housekeeping as an integral member of the healthcare team caring for patients, residents and visitors in healthcare facilities.

The Course addresses all aspects of the Healthcare cleaning profession. Upon completion, Students will have a clear understanding of the importance of their role in the Healthcare cleaning environment.

Students can choose to be provided a dedicated mentor to offer one-on-one coaching and support while completing the Environmental Frontline Program.

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Mentorless &
Mentor Supported Options

Mentored Version

  • You are not in a hurry to complete the course – you have six months.
  • Module 6,7 and the final exam will be marked by your mentor and may take over two weeks. You will not be able to move past these modules or receive your certificate until your mentor has assigned a grade.
  • Might require help/coaching from a Mentor
  • You are New to EVS in Healthcare
  • You do not have a minimum of Grade 12
  • Must achieve a score of 80%
  • Re-writes of Final Exam are at the discretion of your Mentor at a cost of $50.00

Mentorless Version

  • Need to complete it quickly-You can Fast-Track
  • Can work independently
  • You have some experience in EVS in Healthcare
  • You have a minimum of Grade 12
  • Must achieve a score of 90%
  • A maximum of one Final Exam Re-write is allowed at $25.00
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Course Outline

  • Sample of an Organizational Chart
  • Environmental Services Responsibilities
  • EVS Leadership Program-Guidelines to Source Properly
  • CHHA Academic Integrity
  • CHHA Rubric
  • Course Acknowledgement
  • Introduction Assignment
  • Recruiting
  • The Pre-Employment Interview
  • Hiring
  • Job Descriptions
  • Criteria-Based Performance Appraisal
  • The Performance Appraisal Interview
  • Problem-Solving
  • The Problem Employee
  • Helping the Problem Employee
  • Absenteeism
  • What is Labour Relations?
  • Labour Relations Terms
  • Labour Legislation
  • Management Rights
  • Constructive Discipline of Employees
  • Disciplinary Meetings
  • The Warning Letter – A Framework
  • Controlling Absenteeism
  • Administration of the Collective Agreement
  • Grievance Procedure
  • Co-operation
  • Housekeeping Staff
  • Patients
  • Behaviours
  • Hearing Impaired Patients
  • Communicating with Patients who are Hearing Impaired
  • Communicating with Speech Impaired Patients
  • Patients with Dementia, Alzheimer’s or Potentially Aggressive Behaviour
  • Patients’ Rights and Confidentiality
  • Guidelines for Protecting Patient Confidentiality
  • The Patients’ Bill of Rights
  • Rights Related to the Housekeeping Department
  • Co-operation
  • Housekeeping Staff
  • Patients
  • Behaviours
  • Hearing Impaired Patients
  • Communicating with Patients who are Hearing Impaired
  • Communicating with Speech Impaired Patients
  • Patients with Dementia, Alzheimer’s or Potentially Aggressive Behaviour
  • Patients’ Rights and Confidentiality
  • Guidelines for Protecting Patient Confidentiality
  • The Patients’ Bill of Rights
  • Rights Related to the Housekeeping Department

Frequently asked questions
Will I have an increased chance of gaining employment in a healthcare facility ?

Yes, some facilities recognized the importance of the course and are making CHHA courses mandatory.
Will I be able to understand the content of the course ?

Yes, the course is designed in a manner that is easy to understand. The intention is that everyone will be successful. Help is always available.
How can I view my results and certificate?

Once you have logged in, click in the “Courses” link on the site menu and select “My Course Progress” to view your profile page. Here you’ll see courses you are enrolled in and be able to expand the section to show your results and certificate. When your Mentor has marked your assignments, you will receive an e-mail from the system with a link, providing your marks and any comments they provided. You must be logged in to open the link.

Completion Criteria

The criteria for completion of the Environmental Services Leadership Program is based on 65 assignments, 13 quizzes and a final exam. A certificate of completion is issued to participants who successfully complete all required components of the program and score 80% or higher overall.

Registration
Fee: $1575.00. + HST

Payment Method
Payment can be made by Credit Card, Cheque or EFT.

Registration Confirmation
Upon successful registration you will receive a confirmation email with your login information, within 5 business days, you’ll receive your introduction package and assigned mentor.

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